Privacy Policy
Last Updated: 2025-12-15
Your privacy is important to us. This policy explains how we collect, use, and protect your personal data when you use CreatorWise.
CreatorWise is operated by a sole proprietor based in France. We comply with the GDPR and apply appropriate security measures.
Data Controller
- Legal Name: Bellucci Simon
- SIRET: 98328644400010
- Address: 9 ALL DES MARRONNIERS 68330 HUNINGUE
- Privacy Contact: support@creatorwise.ai
Information We Collect
We only collect the data necessary to provide and improve our services.
Account Data
- Encrypted password
- Billing information
- Content preferences (niche, pillars, tone, style)
Content Tracking Data
- Social media handles of creators you choose to track
- Public content from tracked creators (posts, captions, metrics)
- Analysis results and generated content ideas
- Conversation history with the AI assistant
Usage Data
- Token consumption and API usage
- Feature usage patterns
- Content generation history
Technical Data
- Server logs
- Technical cookies
- Minimal analytics measurements
No sensitive data is intentionally collected. All social media content analyzed is publicly available.
Purposes of Processing
- Provide content tracking, analysis, and idea generation services
- Personalize generated ideas based on your preferences and style
- Monitor token consumption and enforce plan limits
- Manage customer relations such as support and billing
- Ensure security, prevent abuse, and comply with legal obligations
Legal Bases
- Performance of the contract
- Compliance with legal obligations
- Legitimate interest in improving the platform and preventing abuse
Subprocessors
Some data may be processed by our technical service providers. We do not sell or rent your data.
We may update this list when new providers are added.
Security
We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, or alteration.
All social media credentials are encrypted and stored securely. We never store your social media passwords.
As no system is perfectly secure, we cannot guarantee absolute security.
Data Retention
- Account Data: Deleted upon request or after prolonged inactivity (180 days).
- Tracked Content and Analysis: Retained according to your plan limits (30 days to unlimited). Deleted upon account deactivation.
- Conversation History: Retained for the duration of your subscription. Deleted upon request or account deactivation.
- Generated Ideas: Retained for the duration of your subscription. Deleted upon account deactivation.
- Billing Data: Retained for 10 years in compliance with French law.
Your Rights
Under GDPR, you can exercise the following rights at any time.
- Access your data
- Rectify your data
- Delete your data (right to be forgotten)
- Data portability (export your generated ideas and conversation history)
- Object to processing
- Restrict processing
To exercise your rights, contact us at support@creatorwise.ai.
Cookies
We use only necessary technical cookies for authentication and session management.
We use minimal analytics cookies to improve the platform. No tracking cookies are used.
You can manage your cookie preferences in your browser settings.
International Transfers
Some processing involves data transfers outside the EU (United States, Singapore).
These transfers are governed by Standard Contractual Clauses (SCC) to ensure a level of protection compliant with GDPR.
Content scraped from social media platforms is processed according to their respective terms of service and privacy policies.
Changes to This Policy
We may update this policy in case of legal or technical developments.
We will inform users in case of major changes via email or platform notification.
Contact
For any questions or to exercise your rights, write to support@creatorwise.ai.
You also have the right to lodge a complaint with the CNIL (French data protection authority).